Been a member for 23 years and couldn't say enough good things about AA BUT...Got a call out. Came promptly but never stopped talking about himself, how creatures came out of the sea to him, how he piloted a nuclear submarine, on and on. When it came to lifting the hood he couldn't find the rod that props it up!!! It was where they always are! This man did not have his mind on the job. Diagnosed alternator not battery. Having no faith in this man I asked for another call out two days later. Got the same man, adamant it was alternator. Tow truck came, a flat bed, the operator and I watching my bumper being dragged along the ground until I said said something. Garage phoned to tell me fault was battery. Had to pay for new one, $136 dearer than if AA man had done his job, correct diagnosis and fitted an AA battery. Spent many many hours trying to make the complaint about this peculiar man and sort out the bill. I, as usual, waiting for a call. This is the shortened version of what happened. Don't know if I would cancel my membership but this mechanic needs a talking to and their communication format should be improved.