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Russell Bird
Took out an AA policy costing £261.58 as a new customer via the Quidco Cashback platform which should have paid £149.50 Cashback as advertised (and still listed on the site). I've used Quidco for years and seldom have an issue however I was extremely disappointed to see my tracked cashback recently declined (despite following their T&C's to the letter and following the usual Quidco protocols/clear cookies etc.). I also submitted an appeal to Quidco which was also declined without explanation. Given the cashback was the only reason this policy was cheaper than their big name competitors it's has left a very sour taste with me as I feel I've been mis-sold an expensive policy and left out of pocket without explanation. I'll be switching to RAC or Green Flag next year and not returning or recommending AA! ***Update - I have since read a few money saving forums and the like and it's apparently commonplace for AA to decline insurance cashback despite advertising on these platforms. If the cashback/affiliate sites weren't such a grey area with little or no option to approve ot disapprove claims, I'd be inclined to report them to Advertising Standards. FOREWARNED IS FOREARMED! ***Update 2: Contacted AA as per their request and supplied them with all the information I had from Quidco. Basically just got a default answer about clearing cookies. Spoke to my friend who works in affiliate marketing who agreed this is a load of nonsense as if it tracked 1st time the decline has nothing to do with cookie tracking. And more than likely someone at AA can't be arsed doing their job properly so just clicked decline on a raft of affiliate commission requests. Advised AA I won't be renewing to which they didn't seem phased. AVOID AVOID AVOID!!!! Also as a side note one of their drivers blocked my driveway for an hour while fixing a broken down taxi last month without any request for permission or apology. I wasn't going anywhere but I'll add that to the mix.
4 weeks ago
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