Our car broke down in the basement car park in Asda, Rugby, last Friday 29th November 2024! AA we're called at 12.06pm. The signal was non existent so we had to go up to ground floor level. You cannot speak to anyone...press this press that, then you have to get the ap!!!! I could not access the ap so my husband had to do it! Good job he was with me!!!!! So it took a further 15/20 minutes to get through and onto the ap.... Initially we were messaged that a mechanic would be with us 13.10, we then had messages every 1/2 hour or so to say there was a delay, delay, delay !!!! Eventually a mechanic turned up at 16.40 YES! you read it correctly FOUR AND A QUARTER HOURS LATER !!!!!😡😡😡. There was no 1/2" of snow, no howling wind, no 10' floods, no earthquake...nothing! My frozen food had defrosted..so fish, prawns,burgers had to be chucked...totalling £22 ! The mechanic said the time we had to wait was not on!! and... did you know? you can have A CAR HIRE FOR 72 HOURS!!!! WE WERE NEVER ADVISED OF THIS, SURPRISE SURPRISE, THERE IS NO MENTION IN THE ONLINE CONTRACT !!!!!!!!. This was not a "BAD" experience! It was ATROCIOUS !!!!! APPALLING !!!!! DISGUSTING !!!!! Firstly, I EXPECT a phone call from this company with an explanation!!! Then compensation will be discussed!!!!! I WAS AND STILL AM FURIOUS 😡😡 So get in touch !!!!