Rang up in November to cancel the policy which i took out with a breakdown cover. for two months they have charged me for breakdown cover. i cancelled the direct debit then they started chasing me for money as i cancelled the direct debit. i called them and although you take it all out on the same website form they said i had to call a different department to cancel the breakdown cover. No one at any point said this when i called to cancel. even though i said i was no longer using the car and hence cancelling the insurance. Lady was confrontational and somewhat rude. No offer of reimbursement just someone trying to argue with me. Never again will i use the aa. they increase your insurance so much o renewal compared to others and the after-service is shocking. Date of experience: 15 January 2025