I have been a member for over 30 years but yesterday's experience was incredibly bad. A month ago I was involved in a small accident (not my fault) and needed, amongst other bits, a bumper and lights replacing. Once insurance sorted and I found a local body shop to do the work I booked it in. But the battery had gone flat. No problem, I have home start service. I foolishly mentioned on the phone that the reason the battery was flat was because it hadn't moved for a month following a small accident. I mentioned the "Accident" word. That was that. Even though the flat battery was nothing to do with the accident they refused to come and help. Told me to contact my insurance. After decades I will be an ex member now.