Terrible terrible service. Beware the AA! Broke down on 19th June 5.30pm - female and 3 Under 18's in car. Waited 2 h for AA mechanic - who said car needs recovery. Waited 2 hours for recovery truck (4 hours elapsed). We were taken HALF WAY HOME, the car UNLOADED off the truck and ABANDONED at an M1 service station in the dark. Were told by recovery driver (an independent) that AA would meet us at services to relay us on to our Final destination. Waited 1 and a half hours (7 and a half hours elapsed). Tried to call AA. Ha! Tried for over an hour (I have my mobile phone log). Finally got through and was told - you are at your final destination... No I am not I replied, I am at a service station on the M1.... Anyway - the AA had "lost my job". Told was priority - "recovery truck will be with you in 1h". When time came through on their app - truck was to arrive at 4.30 am! 11 hours after calling in recovery - I had 3 U18s with me, now sleeping on floor in services. Called my husband to recover me and kids - we were only 45 mins from home, called AA - who said "It is really busy" and seemed a bit cross that I was questioning why they were sending their truck out 11 hours after initial call. Car finally taken to destination 16 hours after call out. Appallingly stressful and terrible service. But thank you to staff at Northampton South services for letting us camp out...