"I have been a gold member with AA for 18 years and they lost a panel in my Car. I contacted them as soon as i realised the part was not put back. The department i spoke to then proceeded to tell me I was a liar as they had spoken to the member of staff who said he had put the panel back. I stressed to them that I would not lie about a small plastic panel and also informed them that their staff who came to assess the vehicle did so at night and could have left it in his vehicle. Regardless, it has been 10 weeks with no resolution... I find it shocking that they do not value my loyalty or calculate the 18 years of membership i have paid and pay the £97 to replace the panel their staff lost. I will never recommend AA and will be canceling all the memberships I and my family hold with them. I would urge anyone considering to sign up with them to AVOID AVOID AVOID!!