called A.A. out to a flat battery at home on a Wednesday morning. Very pleasant guy came, did his tests and said battery was done. he had a battery he could fit there and then which was £144. given the alternative of going to buy one in a car with a duff battery i told him to fit it. later that day i searched the net for the battery which came in as low as £55 but averaged £75. at this point i looked on the A.A web site and found that if i rang and ordered one it would cost £120 delivered and fitted. i spent 18 minutes on the phone without speaking to anyone and gave up and sent an email. the only real issue i could complain about is the £24 difference. after a month i got the scripted response every one does ending "This is the final response to your complaint, and we won' t be changing our decision, but if you do want to discuss your complaint please contact us directly" I wont be using the A.A again. P,S 2 days later, Friday night, driving home with a glowing battery light. got home and couldn't restart the car. called the A.A another pleasant guy came out and diagnosed the alternator was faulty. feel free to draw your own conclusion. i didn't bother to contact the A.A as i had read similar experiences reviewed and was expecting this outcome