AA..? This company are CROOKS under a big title. If there was a zero star review i would leave that,absolutely incompetent and do not care about customers. I purchased cover with the AA on four days ago on a sat,they quite readily took the £149 payment but then an error message came up saying contact the AA. This is where this shambles of a company started my nightmare,got through to an agent and was told payment has been taken but no membership set up,wait until monday and it should be sorted. Called their complaints department on monday,after a 40 minute wait for them to answer the phone,spoke to LIZZY,told her the situation and she said she would log as a complaint and get back to me by end of monday,i asked what would happen if i broke down,she said call complaints and they would sort it.??? somehow i dont think complaints department are open after 10pm when i finish work. With this dreaded weather coming,i wanted to make sure i at least have cover. NEVER heard back from lizzy on monday. Called complaints dept again today,spoke to a lady who told me lizzy wasnt in but she had emailed their payments team to see what happened. i asked this lady whether i had cover,she said no,the money has been taken but no cover set up( this is THEFT, plain and simple) Went on to tell me she could do nothing,there was no manager i could speak to and no one could ring me back, also if i was to breakdown i DIDNT have cover and would need to pay again.!!!!!!! I have already paid,but she said no,would need to pay again until they find out error,apparently their systems went down on saturday,STRANGE that payment was taken then? So i asked for refund ,she said she could not do that either until lizzy got back to me,but she couldnt tell me when that was,today,tomorrow,who knows with this bunch of amateurs. So now i have no cover but payment has been taken,i am left in limbo by these crooks,they are not willing to refund my money.. I am having to raise it with bank and see if they can do anything. If you are considering the AA,have a look at what they are like,the complaints dept is a joke,and serves no purpose,absolute disgrace of a company.