Absolutely horrific experience with the AA. I have used AA many times before not just car insurance I have used them for my business van insurance and also travel insurance every single time I travel. I opt for AA as they are a large company and reputable or so I thought. I made a claim on my insurance policy as my engine sustained water damage through no fault of my own. I called up gave all my details and information and was asked many questions which was absolutely fine. I have neva ever in my life mad an insurance claim on amy policy so this was all new to me. I pay my insurance premium in full for the year every single year, if the damage sustained was a small repair I would of paid for it myself as opposed to claiming on my policy. Firstly they explained if the cars repairable they will give me a courtesy car.. if not I do not get a courtesy car.. ok. Next they put there approved garage repair centre in touch with me and they arrange a day to come out to assess my car. The day comes im assured 3x the person is on there way. Its after 6pm and still no sign I get a call saying the guy had many ppl to see can they come tomorrow. Im self employed took the day off for this and they ask can they come tomorrow I was absolutely blown away. I rescheduled for the following week they assessed and say the cars a right off! surely thats it right? No 2 weeks go by I hear nothing from anyone. No update. No call. Nothing at all. I call them and Im told there sending the same garage out again to assess my car yet agen, when ive been told its internal engine damage so to send them agen would be pointless as they cannot Remove the engine. The guy from the approved garage was perplexed why AA sent him out agen for yet more pictures. Again after this weeks go by and nothing. I have to call them for an update. Nearly 3mths with no car not one time have I received an update call if I never callex up I would never know what is happening. Worst insurance company I have ever dealt with