We called AA for assistance when automatic gearbox stopped working in our car and the AA representative came within the expected time and towed our car to the nearest Toyota garage as requested. As It was the bank holiday weekend the garage was closed until Tuesday at 08:30 am and as expected the gate to the garage carpark was locked due to this. There were few off street parking spaces available nearby and those spaces were not restricted, Both myself and my fiancé asked your representative to leave our car parked in one of those available spaces, however the AA representative chose not to do this and manually pushed our car towards gate and left if parked there. When my fiancé returned to the Toyota garage on Tuesday 29th at 08:00am our car was missing, my fiancé eventually found it had been removed by Nottingham City Council car pound based in Bulwell. We received a parking fine from them, an additional towing charge form the Toyota garage to the car pound and an overnight stay charge. The total cost £140. I have called you directly and explaining the situation, we were expecting as a very minimum a free of charge service to bring the car to the garage, as explained it was the AA representatives who went against our wishes to leave the car in a nearby parking space. We were charged a tow fee from the City car pound back to Toyota the garage. My fiancé planned on booking our car in with the Toyota garage first thing in the morning (08:00-08:30) and then go to work for the day. Instead it took him a full day to deal with locating our car and bringing it back to Toyota. My fiancé called 3 times onto complains line and 3 times someone hang up on him. That situation caused unnecessary time, cost and stress and as a result I will not be extending agreement and I will be cancelling existing and seeking with my other car recovery company for support.