I was unable to complete my insurance quote request online, so I opened up the chat box on the page. It took about 90 minutes for someone to respond. The reason that I wasn't able to complete the insurance request online was not outlined online. Dylan, the rep, was rude and dismissive and not interested in helping me find a solution to my problem. At the end of the very unhelpful waste of my time, I commented that the wait times were unacceptable, and I received the reply: First name, you came through to the wrong department. What is it with these people using first names derogatively?