I have central heating cover and called yesterday for a engineer , they transferred me to home serve who said a engineer would call within 2 hrs with a booking slot ,which the did , it was booked for this morning between 8am-1pm , no one turned up . I contacted the AA who again transferred me to home serve I spoke to someone called Jane who said there was no record of a booking , I gave her the phone number of the engineer that contacted me and was told that was not their number but when I dialled it it clearly said you were called yesterday by home serve ,I was transferred back to AA and spoke to a man by the name of jo who left me on hold for 20mins before coming back to say there had been a mix up and homeserve would contact me to rebook tomorrow, so I now have to take time off work tomorrow, what a shambles.