BACKGROUND INFO: I joined the AA in 2008 so I was a longstanding, Gold card carrying loyal customer and this time last year, I bought a new car and informed them to transfer the policy ... Three days later they charged me for cover on the old car! Also, when I saw the charge, I noticed it had crept up fro £20 to £33pm! I shopped around and found I'd still get the £20 IF I was a new customer and could also get a similar deal with other companies so I complained. They apologised and said they didn't want to loose me and offered to finish off the next 5-months at £20 PLUS to have the next policy run at that price. So you can imagine my outrage when I saw they took £33 in April of this year! Worse than that though. They've ignored my emails and although 2-different people have spoken to me and made promises to refund nothing happened! In fact they took another £33 in may AFTER I cancelled! The last one I spoke to said I'd get a check for that £33 and a refund of the previous £13 but what happened, NADA, ZILCH, NOTHING. Luckily, I got my bank to claw the £33 back so what do you think ... Crooks or incompetent?