had all levels of cover including breakdown repair cover which should pay £500 towards repair auto gearbox failed and they wanted me to pay £350 to have the gearbox removed and inspected by an independent engineer despite the car being at a Land Rover specialist if they declined the claim then I would be out of pocket by £350 also the recovery driver declined to drop my wife off on the way to the repairer despite the fact that it would have been on his way, so left her to walk home alone, the vehicle was dropped at the repairer out of hours the recovery driver left the drivers window open and hazards on, this killed the battery and as it also rained the interior was drenched! Complaint dept offered me £50 previously they had cancelled a recovery driver for no apparent reason in total it was 8 hours before they attended my wife and again gave us £50!! completely useless and uncaring... I have cancelled my membership, I had been with them for over 9 years