there was a time it was possible to pick up the phone and dial the AA, quickly being put in touch with a human being to talk to. I spent some of the most frustrating 30 minutes + today trying to get through the computerised maze which now seems to be the only way to talk to anyone. (I was unable o locate a simple e-mail route to do this anywhere on there website). As for the phone system, totally automated, no way of getting around the "enter your 16 digit number, now enter some more numbers, now some more" then you get through to someone who doesn't seem to care whether one stays or leaves the service". In the end I cancelled my membership. all I was trying to do was sort out the transfer of cover from my existing car to a Toyota that came with a free one year AA cover. The contrast when ringing Toyota Roadside Assistance was marked, one phone number to call, 3 rings and I was talking to a very helpful and friendly customer support person who sorted my query instantly - that's how the AA used to be, I hate what you have done to your customer service (note - I'm an old man but have been using computers since 1959, so its not computers I hate but a system that hides its helpful staff behind a badly implemented system