I changed my car and tried to amend my policy. Cost was significantly more than I had anticipated so I ended up cancelling my policy and taking out a new policy with another provider. I was told there would be a £50 refund on the remaining cover but it could only be credited to the card with which I had paid in full for the policy @ 8 months earlier. I explained that I no longer had the credit card and I had closed my account with Newday card services. I challenged this, only to be told that if Newday could not accept the payment it would bounce back and then the AA would issue a cheque (this is apparently to comply with Money Laundering regs). This was around 10 weeks ago and to date I have not received any refund. Also I've had no help in tracing the money from either the AA or Newday Card Services. I've made numerous phone calls, sent lots of emails and even written to Newday. Apparently I now have to complain to the Financial Ombudsman. I have had loans from the AA in the past and previous car insurance policies. However, I will not be using their services again in the future.