Awful service and refuse to accept complaints!!! Been with the AA for years but never again! Called them out to a breakdown at 8:15 in the morning, spent around an hour on the phone to them, got hung up on 4 times but they refuse to believe it as they can't find the calls. - They wouldn't be able to as we hadn't yet gone through security. No recovery truck available until 14:30 and I was stuck 4.5hrs away from home. Their app wouldn' work to track the breakdown. A total of 18 calls and 5hrs on the phone before I got my car back the following day at 17:50. I am aware of the timescale for an unaccompanied vehicle but what I have an issue with is the lack of communication. Told my car was left in a public car park who has a 2hr limit for 5 hours!!! Told my car had been collected twice when it hadn't. At one point told they weren't sure where my car was!! Told my car had been delivered to my address when it hadn't!1 Hours of worrying if my car was going to be stolen as it was left with keys in view in a carpark - only moved to a secure location when i queried what would happen if it was stolen. Told my car had left the secure location which was only 2 hours from my address it would be with me early afternoon - Car didn't arrive. Told they couldn't contact the person who had taken my car from the depot Car then arrived 7hours after it had supposedly left the secure location. Trailer recovered separately to the car. Told the trailer hadn't been collected when it had. When I received the trailer back it has a broken bracket and missing locking peg and pin - Apparently this however is not AAs problem and they are unable to uphold any complaints because they have followed their own policy!!!! Despite hours of worry and stress and a very large phone bill and now having to repair the trailer they have done nothing wrong. AVOID