I had broken down in and an engineer was sent out. He said he was unable to change the wheel as I didn’t have the lock and key available at that time. He then called for a truck. Whilst we waited he tried to use tools on the car to try and remove the tire himself. When I arrived at the dealership they said he had damaged my car lock, and they were unable to use their key lock to remove the wheel. So a simple tire change over £400 due to the engineer damaging my vehicle. On another occasion I had another issue in regards to the call handler being unable to transfer me correctly. I spent one hour trying to get though for the call to end. I then spend another 40 minutes trying to get though again, at this point I was fed up and had enough. I was locked out of my vehicle and asked for an engineer to be sent to me. I was then told I had to pay an additional cost as I wasn't 1 mile away from my home. Both experiences has left me out of pocket and the AA have accepted no responsibility for this. I have cancelled my membership and will not ever be using the AA again. They are very quick to take your money and just as quick to take no responsibility for their auctions.