If only you could give a company 0 stars as they don't deserve any. My partner had an illness that advised she voluntarily hand in her driving licence to the DVLA for 6 months. She advised the AA of this and asked if she could keep the policy live so the car is insured on the drive way etc (basically less risk to them as not being used) - it took nearly 2 days for the underwriter to approve it. Just tried to re-add my partner to her own policy now that she has the all clear and its off to the underwriter again - no ability to contact anyone to speed it along as its with 'another company' and the AA are playing the 'we are only a broker' card. Funny thing is - the broker is called AA underwriting NM and they do not have a consumer facing phone number according to the AA. So basically, the AA (broker side) just happened to find the best deal for my partner with another AA owned company (AA underwriting NM) - which is un-contactable in the event you need to speak to them about YOUR policy with them (AA underwriting NM). All sounds a bit suspicious - thank god we weren't making a claim. Will definitely be moving away from the AA for car insurance.