I work for a Company and one of the company car drivers cars broke down. The manufacturers breakdown assist uses AA as of their providers. They attended and it went from bad to worse. Firstly they were rude upon arrival, it took them 1 hour to load the car onto the recovery truck... why, I have no idea. The recovery man complained about essentially having to do his job from start to finish. The car was then taken for repairs, when my driver went to collect it, there was a huge dent in one of the doors. After months of going back and fourth with the AA and being asked repeatedly to provide photos and details of what happened, they refused to accept responsibility and my company has been left to pay the bill. I will be asking the lease company I work with to cancel their AA membership that my drivers use, and acquire a new membership for my 100 drivers to utilise moving forward to avoid any further costs to us for damages caused by the AA.