Inefficient, incompetent and full of excuses for bad performance. The AA is totally let down by their backoffice services. Whenever I have had the need to speak to them I have to listen to them tell me how “very busy” they are. It doesn’t seem to occur to them that if they are constantly busy then they need to employ more call handlers and back office staff. I recently had a back spring break in my car. I tried to log a call with them via the well promoted AA app which advised me that my membership had expired albeit on that very day they had taken £58 by direct debit from my bank account as they do every month. So I have to call them to log the breakdown and they are “sorry” and once I have logged the call can I then call the App team to advise them about the problems with the App as if I don’t have better things to do with my time than wait on the phone for 45 minutes so that I can help the AA fix the problems that they have created. Their patrol officers I have found to be excellent, friendly and courteous and the officer was on this occasion. Having had a bad experience with the AA a year ago I made sure that I played exactly by the AA rules this time. I complained about the experience that I had last year (another three hours of my time and a lot of frustration) and their investigator found that my complaints had been justified but I’m still waiting for them to refund the money that it cost me. So I play by their rules. I phone their claims line who advise me to take the car to my local garage to have the fault diagnosed. My garage are hot on it and they get the car on their ramp quickly and then spend all day trying to contact the AA claims number to discuss the repair but of course the AA are “very busy” so the repairers (who also have better things to do than sit and wait for the AA to answer the phone (they are “very busy” after all) and don’t manage to get to speak to anybody until 4:30 when they are told that somebody will call them back on the following morning to authorise the repair, but they don’t call back (because after all they are “very busy”). So now my repairers have to take the car off their ramp because they have other work to do and will not be able to repair my car for another week. I call the AA claims line to ask them why they didn’t call back as they said they would and guess what? They are “very busy” and the repairers didn’t call them until 4:30 yesterday. No! You didn’t answer the phone until 4.30 (because you are “very busy”). I tell them that I’d like to speak to a supervisor and they tell me that I cannot but they will get someone to call me back but it might take up to three days (because they are “very busy”). The moral. The AA are “very busy” too busy to be able to give you the service that you want commensurate with paying £58 per month. THE AA ARE “VERY BUSY” GO SOMEWHERE ELSE IF YOU WANT A GOOD SERVICE.