I first met Jack some years ago when he was an Assistant Manager for a hifi shop in Hertford. It was immediately clear that customer service was at the forefront of his thinking. Having previously dealt with many hifi dealers over the years, I remember being slightly taken-aback with Jack's helpfulness, unbiased advice and willingness to loan equipment. Some years later I decided to upgrade the MC cartridge on my Linn LP12. The Audiobarn had a little-used Hana SL available at a very good price so I visited The Audiobarn with my deck for Steve to carry out the installation. It was only after I had lived with the cartridge for a while and was completely happy that Jack then sent the invoice to me. Remarkably trusting. Unfortunately, that cartridge subsequently developed a fault, and Hana's UK distributor initially seemed unwilling to accept that the unit could be faulty. Jack took it upon himself to source a replacement cartridge for me and dealt with the distributor later. With The Audiobarn, the customer comes first! When the SL approached the end of its life recently, and I decided to upgrade the cartridge to the Hana ML, I made contact with The Audiobarn again. Jack made the arrangements for the cartridge exchange and took the time to keep me fully updated at every stage of the order's progress. Steve kindly came to my house to complete the installation, removing the risk of transporting my turntable. Overall, the process was handled rapidly and very professionally, as usual. I have to say that the system, in my humble opinion, now sounds magnificent. The Audiobarn offers a Gold Level standard of service that many other dealers can only aspire to. It is always a pleasure to deal with them. Thoroughly recommended!