My First time with AudioBarn was buying a Naim system, from Audiobarn. I called a few times beforehand and spoke with Jack about trading in my previous system , and making up the difference. Jack with extremely helpful and guided me through the whole process, and made sure I secured my Naim system. In fact the only negative thing I can say about the experience was the journey to actually get to his business, and I'm in central London. But as you have already probably seen from the consistent 5 star reviews he has....Audiobarn is an audio enthusiasts dream hardware shop, and I can't highly recommend them enough.