Using my vehicle registration I purchased battery for my vehicle checking dimensions and polarity of their suggested battery. Their website does not illustrate the battery even under mag to do anything else. The battery arrived three days after my order and does not fit a KIA as it does not have small bottom ridge for clamp They would not offer prepaid label for return as do their competitors as it was not my fault and they offered another battery but they still wanted me to pay carriage on return of their incorrect choice for my vehicle. For a customer it is very expensive to return a heavy package marked "Accumulator" I have emailed them repeatedly but they would only refer up to a manager with a promised phone call. 1. Advised them I suffer hearing loss so requested email or text only 2.I am a carer for my elderly mother and cannot go weeks without transport so went to Halfords using click and collect same day. Their site was correct in choice of battery for my KIA and only a few pounds more.Sent proof of purchase to TBG 3.I fortunately used Paypal and as I have not had response have referred to their Resolution Centre . 4. Worst ever transaction on internet in many years and flagrant disregard of my consumer writes. 5.Should rename site "WRONG BATTERY GUYS"