Terrible customer service. I ordered a new battery on next day delivery, but on delivery the battery was damaged & I did not accept it from the courier. I called the batteryguys to ask that they send out a replacement for the next day so my car was back on the road, but they told me they did not trust their customers to report a fault, and that the courier needed to return the battery to them before they would issue a replacement. I spoke with their customer services team at length who told me their management was on holiday, but when I called back later in the day I spoke with one of their directors - Simon Henry, who was n more helpful, and explained that he would not make any profit out of my business because they are not insured for damaged goods being replaced. He also refused to refund my money until the battery had been reported as damaged by the courier - eg. that i was a liar, and that no other online retailed takes the word of the customer. terrible service & I strongly recommend you order elsewhere.