To whom it may concern I studied both my nvq 2 and level three with the beauty academy and spent a large amount of money with them. My Nvq level 2 was smooth no problems and I passed with confidence I had a really nice teacher who gave me support guidance and was an asset to there company this lady was who made me want to continue my level 3 with the beauty academy however within a few weeks of starting my level 3 i ran into problems within my personal life unfortunately my father died my husband was having an affair and some other terrible things happened coral was helpful and allowed me to continue once i was sorted and my mind was a bit more together but the original course i had booked was not what i returned to i had paid that bit extra to attend a class every sunday with good one to one support and guidance i felt left in limbo with my treatments and my written work and i became stressed and very upset i then had to cut out my electrical facials out of my package cause i simply couldn't get the support and help i needed i just feel once a student has spent large amounts of money like that there should be better support and should be allowed to attend classes until they are a hundred percent confident without having to then on top of what you have already paid have to pay more large amounts of money if you do need to retake a class. I got there in the end with it all and passed luckily but i will be very honest it was not a great experience for me i felt compared to my NVQ2 course my level 3 was a very bad experience for me and it made me more stressed after what i had been through i should of been put back on to the original course i had paid for or something equivalent that way i could of gained the support i needed and not failed on my electricals sometimes students do run into problems and they need more help then others and student support is something that really needs to be focused within the beauty academy i feel money is important to keep the company going but successful confident therapists is a must and once a student has paid this large fee at the start i feel it is the academys responsibility to offer the best student support possible with out adding extravagant prices when a student is in need of help and more tuition However i did pass and i am greatful for that Kind Regards Catherine Pierce