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Anonymous
My friend visited the Exeter branch of The Bodyshop and left in tears due to how they were treated by staff and their manager. There was no compassion shown to try and help with my friends autism. Due to the staff interactions my friend became non-verbal. No effort was made to address my friends needs and they were made to feel so uncomfortable that they had to leave in tears. I never normally leave reviews but their conduct has moved me to do so. And want to raise this feedback so that others don't have to go through the same treatment. Bad customer service by any measure, but it is even more important that they should have the training to be able to provide appropriate service to those with conditions such as autism.
1 year ago
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The Body Shop has a 3.6 average rating from 203 reviews

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