The Body Shop online website took my order, took my money, then failed to deliver after they had emailed me to say the item had been shipped. No communication, failed to respond to emails (the only way I could contact them as Chat was not working), eventually was able to contact them via Chat to find out where my order was. 'It's not in stock' was their response. 'But it was in stock when I ordered it, you took my money, and then told me it had been shipped', I said. 'Ah, sorry for any convenience, do you want your money back - that will take up to 5 days' was all I got back. Basically left me 2 days to get some kind of replacement gift, so no chance of ordering anything online, cost me a few hours in trying to get something from the shops. If I hadn't made the effort to contact them (which they did not make easy), I would probably still be waiting for some communication from them. Shocking customer experience - be warned about ordering anything for Christmas from them. Not only is there a good chance that they'll fail to deliver. They'll also not communicate this to you and leave you to do all the chasing. If you really want to order anything from The Body Shop you need to physically visit the store. If you can't do this, then I would suggest ordering from somewhere else to avoid a lot of wasted time and money.