Attempted to contact them several times for boiler annual check and was always told someone will come. Until I finally got the same engineer who had come the previous year. Who was complaining about them not paying him. He did the service and there was a fault which they refused to attend to. So I cancel the subscription and got the same engineer at my own cost to solve the problem. Wrote to complain without any help. Only to be threatened by letters of demand to pay them for services not rendered. Who does that with the way the economy is. By the way I spoke to someone from accounts who was very unprofessional. There communication is horribly and no customer care at all. I regret using them.