Absolutely shocking service. Called on Friday afternoon to register a boiler breakdown and leaking water. Was told they will call back no one available in office to speak to. Never called back some called again, said they will take details and callback. This happened 4 times by this time its 9.30pm, was promised an engineer would be out within 24 hours. Saturday comes and no engineer. So again made several phone calls each time told no one in office to speak to so leave message and someone will call back. After several phones calls told at 4.30pm on Sunday that actually no one is in the office to speak to on a Sunday. I explained on each of the phone calls that venerable elderly people are in the property (with dementia) and are left with no heating or hot water. So the company advertises a 24 hour 7 day emergency hotline alongside "Our network of 1000+ Gas Safe registered engineers are available 24 hour a day, nationwide" "We will dispatch our closest on-call engineer to your home and aim to be with you within 90 minutes " IT IS PRETTY CLEAR THIS IS NOTHING MORE THAN FALSE ADVERTISING. Unbelievable that you advertise these claim's and leave Elderly Venerable adults with faulty leaking boiler and no hot water or heating.