Used for the first time on 6 March 2018. The whole process could not have been easier. Pre-ordered online, including free ferry crossings (it was simple to book with P&O). When we arrived our order was already loaded onto a trolley, which one of the very helpful assistants wheeled out to our car and then helped to load all the boxes into the car. We were in and out in under 10 minutes. Assuming the wine is good (so far I've only had 1 bottle, which was more than acceptable), we will be back again in about a year when I've worked my way through all 96 bottles I purchased. I saved not far short of £400!