I will be never using Co-Op Travel to book another holiday and I strongly advise everyone else to Also do the same , their customer service is atrocious to say the least. Booked our holiday, paid a sum off at the point of booking via debit card, only to find out later that 2 void transactions had been processed at the same as the authorised transaction sending me overdrawn and unable to access any funds in my account or pay direct debits and bills. Could have been sorted out easily with a simple email but instead Co-Op chose to ignore us until our bank sorted it out 5 days later. A week after our initial complaint email we telephoned the complaints department to be called liars and receive an abject refusal for them do anything about it and blame everyone else for the mistake, including us. That’s the thanks you get for supporting your local high street - I’ll go direct to the tour operator in future.