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Anonymous
I really like the Cotswold Company products and in the past haven't had any particular issues. However when i recently spent a considerable amount of money on a dressing table, two large wardrobes, a chair and bedside table from the Camille Lime wash Oak range, I was extremely disappointed by the quality. The dressing table was returned twice as was one of the wardrobes. The manufacturer has used different pieces of wood (not sure its all Oak) which on my pieces was initially not a problem, however after a short while the wood changed colour and now the look of products has changed and it is disappointing and i consider the look and quality of the products are not really worth the money paid. All the items have a lime wash on them and i feel i should have been told that the colour and look of the product would change and that the wardrobe drawers and dressing table legs would not be made from a single piece of oak. The customer support have tried to help and did reimburse me £150 but on a products that were expensive for example one wardrobe cost £1750, i thin k i should have been offered more compensation. I am very disappointed and certainly wouldn't say the range is worth the money and support and after care could certainly be improved.
8 months ago
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The Cotswold Company has a 2.1 average rating from 82 reviews

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Alice, Customer Support

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