Having purchased a very small item (but in my view expensive) from this company, it was delivered and left outside my door as we were not in - they have kindly emailed me a picture of it. The door is open to the elements and visible from the street. Whilst poor, my main gripe is that when I wrote to the customer services department to suggest this was not optimum customer service the reply blamed me for not being in when they had already emailed me two days previously to let me know it had been dispatched. I would add that they told me it would be delivered on the 1st December when i was at home but didn't actually deliver it till the following day. I guess the suggestion was that I should remain in my house for the entire period until it shows up, and it was clear they were blaming me for the poor service they provided. Not a company i will use regardless of the quality of the product which i hope i can gauge when i return home and the parcel is hopefully still there.