They sent the engagement ring wrong 3 times!!! First time it was the wrong size and they tried to fob us off with a online certified diamond which we didn't buy Then they sent a good diamond, the right size ring, but the ring was a different design to what we chose Then they assured us the correct ring will be sent the 3rd time. And guess what, it was not. The correct diamond, the correct ring design, but the wrong size. Also, they sent us budget packaging this time round with no message card From beginning of January to April! The whole Engagement has been ruined and we still have a ring we cannot wear Ontop of all of this. The customer service has been terrible. We were offered £150 the first time the ring went wrong (we never got this money) then we were offered a better spec diamond after the 2nd ring was sent as compensation (we never got that either). Third time round the manager Teresa is only offering us the £150 from the first time, and said we should send the ring back for the 3rd time so they can resize. ?? As if we would go through that again I said I would not send the ring back and that they should offer the cost of resizing the ring along with the £150 compensation from the first time. Since then I have had no response, as usual I will have to chase them down for a response. The worst experience ever I have been looking for contact details of the founder/ceo which I will contact directly.