Absolutely terrible service and quality! Do not waste your time! Its an absolute farce! My partner had bought an engagement ring from this company, proposed end of Aug 2021, the ring has broken 3 times in the exact same place with the same issue in 5 months. It has been in the repair shop more times than i have worn it. The first time this happened, they replaced the ring as a gesture of goodwill, and told me to insure the ring incase it happens again - the insurers linked to this company! The second time it broke, they wanted £75 to repair, they didnt realise i was insured so it took 6 weeks to get the ring back as it has to go through another process. So the last time is broke, I was absolutely devastated as i knew that I am going to be without the ring again. Bear in mind I wear other jewellery and have never experienced anything like this. I emailed them 28th January to report the issue, no reply after 1 week, I sent a ranting email, then sent the ring off to be reviewed. They have said again its not a manufacturing issue, my options are to get the same ring crafted or to chose another ring. So reluctantly i looked at a similar ring, even though i wasn't happy picking a different one As they were processing my complaint, i received an email stating i can either exchange by paying an extra 120 for the different ring or have a full refund. When i questioned this, they said i am unable to have a full refund. So my options are to get the same ring - and get in repaired every month when it breaks, or get another ring that i dont like or want and pray it doesnt break! I have lost all confidence in this company. It has totally ruined our engagement. I have reported them to Trading Standards so I am waiting on advice on what to do next! Absolute shambles!