I am compelled to express my dissatisfaction with your service, particularly after the purchase process. While contacting customer service before buying was effortless, my experience has taken a disappointing turn. I returned a bracelet that broke (due to no fault of mine), but I have not received any response or confirmation email regarding the return. This lack of communication has marred what could have been a positive experience for me. Regrettably, I cannot consider my experience satisfactory. I kindly request prompt attention to the issues surrounding my order #386423 and a timely response addressing the status of my return. I anticipate your swift resolution to rectify this situation.