I brought a diamond ring for my wife as… I brought a diamond ring for my wife as a wedding ring. it was £3300 at the end of 2018. In 2021 we had to send the ring back as a clasp broke, and this was repaired under warranty. In Nov 2023 we had to return the ring again as two clasps broke, and my wife nearly lost the diamond, but luckily she noticed it was moving ! We returned the ring again only this time it was out of the 5 year guarantee, and now they wanted to charge us to repair it. We weren’t happy about this and took the matter further, but they insisted it wast “wear and tear” Im not sure on a ring how this works as its sold to be worn for life and used constantly ? Only she only ever wore it when going out, yet it’s worn out ?? Reluctantly we said we would have repaired at our expense, £150, they took the money but they couldn’t even guarantee if they could effect a repair, and couldn’t offer any guarantee on this. They suggested they could make a new clasp for £400, but again couldn’t offer any guarantee !! We consider this a reasonable price to have paid for a ring. The quality of the ring has been extremely disappointing, especially as she has ring years old and worn everyday with no issues. We feel the workmanship / materials on this ring to be substandard, and given that the ring needed repairing 3 years in, that this should have had some bearing to how were now being treated as clearly there was an issue with it, and this should have been picked up on its “1st” repair !! Not impressed with The Diamond Store