AVOID! I had my eternity ring on a few weeks and a stone came out. Company said this was caused by trauma and as a gesture of goodwill we needed to pay £150 to have fixed. Although I have no recollection of “trauma” we paid the money reluctantly as I wanted my ring back. 3 weeks after getting the ring back, whilst laying on a sun lounger on holiday I noticed the same stone was missing and another loose! This shambolic company now want £420 to repair through apparently more “trauma” to the ring, all whilst laying on a sun lounger by the pool. We are now seeking advice. The upset and anguish this company causes with their poorly made jewellery is horrendous! Please do not fall fail to this company. It has caused us so much anguish. We are over £2000 down with no eternity ring. This was a Christmas present and has not been on my finger for more than 7 weeks in total. Shame on you diamond store.