I am devastated to write this review, as it concerns a piece of jewellery that was meant to represent one of the most significant moments of my life. My fiancé proposed to me this summer in the Caribbean with what we believed to be a beautiful diamond ring made of solid 18k gold. However, after just three months of wearing it, I noticed that the gold had started to wear away, exposing black tarnished spots underneath. At first, I hesitated to say anything, not wanting to seem ungrateful or upset him. But as the tarnishing worsened, I asked if we could send the ring back for cleaning. To our shock, we discovered the ring wasn’t made of solid 18k gold as advertised—it was only gold plated. This revelation completely shattered my trust in this jeweller. How could such an error be made with something as significant as an engagement ring? While the company admitted their mistake and replaced the ring, the damage had already been done. The sentimental value of the original ring—the one my fiancé used to propose—was lost. This replacement simply isn’t the same, and the emotional connection I had to that specific ring has been irreparably tarnished. To make matters worse, we received no form of compensation for the error or the distress it caused. This experience has cast a shadow over what should have been one of the happiest memories of my life. I strongly discourage anyone from purchasing an engagement ring or other meaningful jewellery from this store. For items as deeply personal as these, integrity, transparency, and quality are absolutely essential—standards this company failed to uphold.