I had problems with this retailer over Xmas but as my 40th wedding anniversary was approaching, end of Jan 2019, I thought I would give them another chance to redeem their reputation. How wrong I was. Ordered a ruby ring 2 weeks before it was needed but once again as at Xmas they didn't have stock. Same standard message saying 7-10 days as they have to make it, but they take the money immediately. Anniversary morning and no ring. Big celebration that night and no gift. Put a big dampener on the day. On contacting them they actually blamed me for not giving them a date when I needed the ring. That tells you everything you need to know about this seller (I wont call them a retailer). I immediately contacted my credit card and got them to recover my money. Before using this seller please ensure you read all the bad reviews. Dreadful, avoid them to save yourself any hassle.