I ordered 2 anti barking collars as a rental. I wasn't aware that these collars are illegal in NSW where I reside. The collars have not been used and I contacted the company as soon as I was made aware of the legislation in NSW. Dogline should have 1) made consumers aware that it is illegal to use in NSW and not process the order in the first place 2) When contacted by myself , I was given the run around with regards to a full refund which I am still waiting on despite the collars being returned still in its original postal packaging. Very unhappy customer. Still no contact from the company. The delivery took in excess of 5 working days despite paying for express post