Order No. 7001 On 08/09/23 I reached out to The ECU Pro team to clone my DME (ME9.2). Speaking with the representative we discussed the issue/s I was having with the car. After revealing the issues with the car the representative recommended their cloning service. We also discussed the procedure & method of payment which was “Pay In Full” in the amount of $399 via PayPal which included the return of the unit/parts using the 2-3 day Fed-Ex Express shipping. After the phone call, I received the payment request from The ECU Pro via PayPal in the amount discussed for the service($399). After making the payment the representative sent a repair order form that had to be completed by me stating the type of repair as well as the diagnostic code/s from the DME. The representative requested that I add “cloning” to the repair order. He also stated that if I wanted my old unit(DME) returned, I had up to 15 days to request the return. Therefore, I taped a note to my original unit requesting that it be returned with my parts after the procedure was completed. I also wrote the car’s serial no. on the unit and the note to assist with recognizing my unit. Continuing with the representative’s instructions, the CAS unit along with the key had to be included with the DME to perform the service. I included the CAS unit with the key attached in the box. After they received my devices, I received a notification via email. The next day I received an email stating that they were testing/repairing my unit instead of performing the task I requested/paid for. The technician claimed that he had to re-align the key with the CAS which I did not have any code/s from the CAS nor did I have any issues with the key. The CAS always recognized the key. He also sent a picture of corrosion on some of the terminals on one of the DME ports, which was why the cloning procedure was recommended. The technician advised that his test car was ran with my DME without any issues. The email asked how would I like to proceed & recommended replacing the unit(DME) due to the corrosion. After reading the email I called customer service & asked why were they not cloning my unit(DME) as requested. Jessica stated that the repair order did not request cloning & the price I paid was not for cloning. She insisted that the price I paid initially was for repair only & it would be an additional $400 for the cloning service. After a lengthy discussion of disagreeing I asked her to re-send my repair order bc I could not see the details from where I placed the order. She sent a picture of a split screen with my name & information but nothing that indicated/included the details or the procedure that was requested. I called back to inform her that I could not read what she had sent and requested to speak with the person who took my order. She then stated that she was the only person there & the only thing she could do was give me a credit for $240 and ship my parts the following day. I am not convinced that any repairs were done to my parts except for damaging the cover on my DME and exchanging my CAS unit with one from your stock which explains the key alignment. My CAS unit did not contain dust or contaminants on the outer surface. I have not had any communication with the representative that took my order nor have I received a legible copy of my work order indicating the service requested. I have received my parts back damaged(DME) with a different CAS opposite of what I sent with my DME. The delivery service left the box at the door in the rain. My vehicle still has the same issues. I am attaching photos to validate my claim.