How The English Sofa Company can make some of the claims they make on their website is quite beyond me. I was taken in by lies of "quality" and "traditional handmade furniture". What I have now is quite obviously not quality and is a sofa that is splitting at the seams with a broken leg and a loose frame which sheds sharp pins. All this after a few years light use in my secondary home. I decided to complain and what a waste of time this was. They seem uninterested that they are trading furniture that doesn't meet basic standards of durability and at a premium price no less. I attempted to find a mutually acceptable solution with them but when I had prompted their customer services enough times that they actually graced me with a reply, I was told that any repairs would be at my own expense. I asked for them to explain this decision only to be told the same thing. All my other questions are still unanswered. After 4 years of use the sofa of this £1600 suite is unusable. Don't be an idiot and save yourself the stress, steer well clear of The English Sofa Company!