Last March we took delivery of a £2050 sofa-bed it looked great. Unfortunately over the next 2 months we noticed it was getting uncomfortable, no amount of plumping the cushions could restore the softness, the cushions have gone completely flat to the point where it feels like you are sitting on a hard chair. We brought the problem to The English Sofa Company's attention thinking that it may be a fault that could be rectified. We were told that we should plump regularly in order to restore the loft. This was not something the salesman mentioned. Had he said that, I don't think we would have brought the Sofa. I don't believe a sofa should require daily maintainace especially one that costs £2000! We explained that we do plump the cushions only to be told that we should expect the GRADUAL loss of loft over time. In terms of a sofa I think Gradual would mean 9 years not 9 months! They offered replacement fillers at a reduced cost but conceded that they would also flatten. Having spent a lot of money already I considered this offer to be throwing good money after bad. To add to the cushion issue we now notice that one of the feet has lost all of its varnish. It was implied that this would be because of a vacuum hitting it. This being impossible as it it too far under the sofa. My feeling is that, the wood of the foot is completely unprepared so the the varnish will inevitably flake. In fairness a new foot has been offered but it does show the level of quality you get from this company. The customer service I have received has been disappointing and frustrating. At no point has anyone said sorry that I'm unhappy with their product or sought a solution that makes the customer happy. All emails have been curt, patronising and blaming, and all designed to deflect any fault with the product itself. I have now asked for my money back only to be told that there is a 14 day return policy! So in short, the quality of the English Sofa Company's furniture's is very poor. The costumer service you get is basically 'we've got your money now stop complaining and go away. The returns policy is worse that you'd expect from a corner shop! If you are looking for a Park bench then look no further. if you are looking for a comfortable sofa fit for 10 years AVOID!!!!!