Untrustworthy, proceed with caution. If you like one of their products, by all means buy it, but don't trust their advertising and make sure you read the Terms and Conditions with great care first. For example, their "100% risk free" "free returns for any reason" only applies to some of their sofas (which they neglect to point out). Corner sofas are, I believe, excluded, as are clearance products, and probably other things too - check! Which would be bad enough, except they then charge £225 for return delivery. Their own carriers quoted me £79.50 for the same service and English Sofa Company declined to tell me what the other £145.50 goes on. Presumably because they can't. Which leaves them in breach of consumer law (Consumer Contracts Regulations), which they also declined to do anything about. They are not a member of the Furniture Ombudsman, which you would expect from a trustworthy organisation, but of course, they are not to be trusted. If you enjoy reading small print, go ahead. If you like dealing with a company that are up front and honest about what they offer, look elsewhere.