UPDATE - STAY AWAY FROM THIS COMPANY! After posting this review, we finally got a response from customer service saying our sofa would go out the next day. Ten days later, no sign of the sofa, so we called to be told that it still hadn't been wrapped. Will not be handed to their carrier until next week. More than two weeks after we'd been assured it would be delivered. No communication, no ability to meet expectations. Awful. ORIGINAL REVIEW - Terrible customer service. Bought a sofa in their sale. Took our money effeciently enough. Called a number of times to arrange delivery. Then told someone would call back to arrange delivery. No one called. Told someone would call the following week. No one called. Phoned again. Promised a response by a certain date. No response was received. Called again. Told the order wasn't on their system. Called again today, told someone would call us back. Not holding my breath. Been waiting almost a month to hear from someone.