Our little guy passed recently. He was 16 years old and such a sweet soul. I can't recall the date, but we started on The Farmers Dog because Henry had stopped eating his hard food. WOW, did it make a huge difference. My wife and I absolutely believe that this food added years of wonderful quality living for him. We don't think he would've made it to 16 without The Farmer's Dog. When we fed him, he would literally cry in anticipation and lick his bowl clean. The deliveries were always timely, well packed, and we loved the custom portions with his name on the package (nice touch). After recently moving and retiring, our little guy was starting to have a difficult time and eventually was just not able to walk on his hind legs, though he still loved his food. Right at the point in which he was to cross that rainbow bridge, we received our next shipment. I called The Farmers Dog simply to cancel the subscription. They were so very sympathetic. Their kindness brought tears to my eyes, and they told me they were reversing the charge on the order, asking only that I donate the food to a shelter - which I did. I told the woman on the phone that I had only called to cancel and not to request a credit. She said she understood, but did not want us to be charged and again expressed her sympathy. I was honestly floored by her kindness, and in the following days we received a card and a beautiful plant expressing condolences and more warm thoughts. It is rare that you find a product that you feel so strongly about and even more rare to find a company that has unrivaled customer service. We thank you all for your amazing company, and clearly we'd highly recommend The Farmer's Dog to any dog owner. ❤️