I have made many calls to the Furniture Wrehouse in Ellenton, Florida each month since January to get a status of my delivery of a couch I purchased. Only this week, did a salesperson call me to tell me that my furniture might be on a recent “load sheet.” In following up with the possibility of said shipment, I had the misfortune of Georgia taking my call. Georgia is the rudest, most unprofessional “director” in the business. Georgia is obviously tone deaf and ill-trained to respond to dissatisfied customers who have been patiently waiting for furniture to be delivered since December. She is loud, obnoxious and repetitive in her demand that customers should know what is going on because of the “news” about “foam and ice storms.” No reasonable person or professional should expect paying customers to listen to national news outlets to determine the delivery date of furniture purchased in December in Ellenton, Florida. Corporate officers please respect customers’ frustration with trained personnel who is compassionate to customers and represents your corporation with dignity and integrity. FW may not be able to control the delay of deliveries, but it has a responsibility to its customers to communicate respectfully. One telephone call made directly from FW personnel since the December sale is terrible customer service and should never be exacerbated by a loud obnoxious voice such as Georgia’s tone.